Faq

SHIPPING, PURCHASING, WARRANTY

WARRANTY AND REPAIR

Ordering & payment


We make it easy for you to shop with us:

  1. We accept wide variety of payment methods like:

    • PayPal,

    • Credit card,

    • Direct bank transfer (IBAN),

    • Western Union and others.

  2. We ship globally for FREE via DHL express worldwide

  3. Once your order has shipped, you will receive a shipping notification with tracking details. You can track your order online.

  4. If there are any special ordering, payment or shipping requirements, you can write to us, we are looking forward to satisfy your requests!

 

Shipping information

We know that there is nothing more exciting than receiving your metal detector device, that’s why we try hard to ship our products out fast by delivery companies that are able to deliver it safely in great condition. All our products are shipped worldwide for FREE via DHL Express service. Delivery normally takes from 5-8 days, depending on the country.

Returns, exchanges & cancellation

We want you to be completely satisfied with your purchase, any customer feedback is valuable to us to improve our products and services. Since there are many different people that can sometimes exploit online purchases, we set some clear rules about returns and exchanges.

 

Returns & exchanges:

Within 7 days of receipt of your online order you may exchange or return in original condition. Products must be unused, unassembled and with all included accessories and documentation. Before shipping product back, you must notify us via email info@treasurehunter3d.com. Refunds are issued once product is returned to our production facility and examined & tested for any damage. For products that are returned damaged or with significant signs of improper use we reserve the right to return to the customer only partial refund.

 

Non-defective Merchandise

Return shipping and insurance on non-defective merchandise is customer responsibility.

 

Defective Merchandise

If you receive a defective product, you must notify us via email info@treasurehunter3d.com within 7 days of receipt. We will pick up the equipment and deliver replacement unit at no charge.

 

Special products

TreasureHunter, GoldenEye, GoldenEye Plus, RoverDrone or customized items are not returnable.

 

Order cancellation policy

Please submit any cancellation via email info@treasurehunter3d.com As soon as we will received your email with order ID, your name and phone number we will cancel the order and give a refund. If item was already shipped before it was cancelled, we will refund your payment total without the shipping costs.

Warranty

All our products have 2 year limited warranty.

The metal detector device is warranted against defects in materials and workmanship under normal use for one year from the date of purchase. Damage due to neglect, accidental damage or misuse of this product is not covered under this warranty. Decisions regarding abuse or misuse of the detector are made solely at the discretion of the manufacturer. Proof of Purchase is required to make a claim under this warranty. Liability under this Warranty is limited to replacing or repairing, at manufacturer choice. Warranty does not cover shipping costs.

Warranty for battery is 1 year.

According to FCC part 15.21 Changes or Modifications made to this device not expressly approved by the party responsible for compliance could void the users authority to operate this equipment.


Repair

Even when product is not inside warranty anymore we still offer/guarantee service & repair or upgrade of the device.

 

PRIVACY POLICY


Do TreasureHunter3D collect any user information via apps?

We are several time asked if our applications collect any user information like GPS location - the answer is NO. Our application does store images or location of scan data locally on users smartphone only when user gives permissions. Scan data can only be shared or transferred from smartphone device on user request.

 

Does device or smartphone need internet or GPS to operate during treasure hunting?

No. Internet connection or GPS are not required for the device to operate and none of user data is ever send to any server or being shared without user awareness. User has possibility to share data only on his demand using standard iOS/Android sharing feature that is described in the user manual. GPS location can be used to locally store location of taken scans, but only if user enable this feature in the application settings.

TROUBLESHOOTING

What to do if Android application cannot be installed to my device due to incompatibility even if smartphone is a new model?

Please go to Settings -> About Phone,  make a screenshot and send it to us. If your device is capable to run our application we will manage to add it to the list of supported devices.

 

What to do if iPhone application is not working properly anymore after upgrade?

Try to:

If none of the above help, please contact our support.

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