We make it easy for you to shop with us:
We accept wide variety of payment methods like:
Direct bank transfer (IBAN),
Western Union and others.
We ship globally for FREE via DHL express worldwide
Once your order has shipped, you will receive a shipping notification with tracking details. You can track your order online.
If there are any special ordering, payment or shipping requirements, you can write to us, we are looking forward to satisfy your requests!
All import taxes and duties are not included in the price and must be covered by the customer.
We know that there is nothing more exciting than receiving your metal detector device, that’s why we try hard to ship our products out fast by delivery companies that are able to deliver it safely in great condition. All our products are shipped worldwide for FREE via DHL Express service. Delivery normally takes from 5-8 days, depending on the country.
We want you to be completely satisfied with your purchase, any customer feedback is valuable to us to improve our products and services. Since there are many different people that can sometimes exploit online purchases, we set some clear rules about returns and exchanges.
Returns & exchanges:
Within 7 days of receipt of your online order you may exchange or return in original condition. Products must be unused, unassembled and with all included accessories and documentation. Before shipping product back, you must notify us via email firstname.lastname@example.org. Refunds are issued once product is returned to our production facility and examined & tested for any damage. For products that are returned damaged or with significant signs of improper use we reserve the right to return to the customer only partial refund.
Return shipping and insurance on non-defective merchandise is customer responsibility.
If you receive a defective product, you must notify us via email email@example.com within 7 days of receipt. We will pick up the equipment and deliver replacement unit at no charge.
TreasureHunter, GoldenEye, GoldenEye Plus, RoverDrone or customized items are not returnable.
Order cancellation policy
Please submit any cancellation via email firstname.lastname@example.org As soon as we will received your email with order ID, your name and phone number we will cancel the order and give a refund. If item was already shipped before it was cancelled, we will refund your payment total without the shipping costs.
All our products have 2 year limited warranty.
The metal detector device is warranted against defects in materials and workmanship under normal use for one year from the date of purchase. Damage due to neglect, accidental damage or misuse of this product is not covered under this warranty. Decisions regarding abuse or misuse of the detector are made solely at the discretion of the manufacturer. Proof of Purchase is required to make a claim under this warranty. Liability under this Warranty is limited to replacing or repairing, at manufacturer choice. Warranty does not cover shipping costs.
Warranty for battery is 1 year.
According to FCC part 15.21 Changes or Modifications made to this device not expressly approved by the party responsible for compliance could void the users authority to operate this equipment.
Even when product is not inside warranty anymore we still offer/guarantee service & repair or upgrade of the device.
We are several time asked if our applications collect any user information like GPS location - the answer is NO. Our application does store images or location of scan data locally on users smartphone only when user gives permissions. Scan data can only be shared or transferred from smartphone device on user request.
No. Internet connection or GPS are not required for the device to operate and none of user data is ever send to any server or being shared without user awareness. User has possibility to share data only on his demand using standard iOS/Android sharing feature that is described in the user manual. GPS location can be used to locally store location of taken scans, but only if user enable this feature in the application settings.
Please go to Settings -> About Phone, make a screenshot and send it to us. If your device is capable to run our application we will manage to add it to the list of supported devices.
restart the app. https://support.apple.com/en-us/HT201330
restart your iPhone device https://support.apple.com/en-us/HT201559
check for iOS updates https://support.apple.com/en-us/HT204204
open settings in the metal detector app, move each setting from current position to another and back (sometimes settings might get corrupted after upgrade)
try to install application on another iPhone to confirm that there is everyting ok with detector device
If none of the above help, please contact our support.